The item received is different from what was ordered.
The item is defective.
You changed your mind about the purchase within the specified return period (see below).
2. Return Period
Standard Return Window: You have 30 days from the date of delivery to initiate a return.
Extended Return Period: During special promotional periods, we may offer an extended return window. Details will be provided at the time of the promotion.
3. Return Process
To initiate a return:
Contact our customer service team at [email protected] or call us at +1 (555) 123 - 4567 within the return period. Provide your order number, name, and a brief explanation of the reason for return.
If your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Package the item securely, including all original packaging, tags, and accessories. Include a copy of the packing slip or order confirmation.
Send the item back to us using the shipping method specified in the return instructions. Please note that you are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged item, wrong item sent).
4. Refund Process
Refund Amount: If your return is approved, you will receive a refund for the purchase price of the item, excluding shipping and handling fees (unless the return is due to our error).
Refund Method: Refunds will be issued to the original payment method used for the purchase. The refund will be processed within 7 business days after we receive and inspect the returned item.
5. Non - Returnable Items
The following items are non - returnable:
Personalized or custom - made items.
Underwear and swimwear, unless they are unopened and in their original packaging.
Digital products, such as e - books, software, and online courses, once they have been accessed or downloaded.
6. Exceptions and Special Cases
Partial Refunds: In some cases, such as when an item shows signs of use or damage not caused during shipping, we may issue a partial refund.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may offer a replacement instead of a refund at our discretion.
